HOW XGROCER WORKS
Bring the Store to your Door!
We offer local deliveries for retailers in communities across South Africa.
Each store listed on XGROCER manages their own choice of inventory and sets the price estimates to ensure that XGROCER customers pay in-store prices.
This allows us to offer an IN-STORE PRICE guarantee for all listed stores on XGROCER.
In certain areas, we offer our own Shop & Drop online store where we use a selection of retailers to look after an area.
Visit our XGROCER Store Here
Where do we deliver?
We are constantly expanding our delivery areas as we bring new stores onto the platform. The best way to see if we deliver to your area is to return to the GET STARTED page and enter the desired delivery address. If we currently do not offer delivery in your area please check back again soon!
You can also see an overview of our current delivery zones here
Our XGrocer staff have all volunteered to work and are trying their very best to help our customers and communities. Please be kind!
XGrocer operates from 10 am to 6 pm, 7 days a week.
Orders are open between 10 am and 6 pm and the last delivery is at 7 pm.
Outside of operating hours, you are able to place preorders for delivery on a future date.
Whilst we are able to guarantee delivery on the date you choose we can, unfortunately, not guarantee any time specifics.
If you do fall into our delivery zone you will see the XGrocer store. Click to enter and you will be able to choose from our list of groceries and hygiene products to add to your cart.
Please take note that:
Can't find what you are looking for?
You can add special items to your order on checkout. List whatever you could not find on XGrocer and, if available, we will get it for you.
On Checkout we will ask for:
Your basket will indicate:
Each XGROCER order is limited in load size and subject to the following charges
Charges and the in-store amount are payable in full before any orders can be dispatched.
The load size is determined by the capacity of the drivers storage container, which, in turn, is dependent on the number and size of the products ordered.
On average we can fit approximately 30 normal size items into a load.
We reserve the right to charge a surcharge on larger loads.
On receipt of your order, an XGrocer Agent will contact you on the phone number provided. The agent will confirm your details and your order details.
Your shopper will try their utmost to find the products you have requested.
We cannot guarantee we will find everything on your list, especially with low stock levels currently at the supermarkets but we will do our best.
Please understand that all your items might not be available.
The cost of shopping bags is not estimated in your order but will be added to your final amount as per the supermarket bill.
On completion of the shopping, a photograph will be sent to you of the final receipt along with a proforma bill for payment comprising the actual grocery cost and the fees itemized above.
Prepayment is required in order to offer contactless delivery for the protection of you and our drivers. On the transmission of your proforma bill, you will receive an SMS with a link for online credit card payments or you can pay the amount by EFT and send the proof to firstname.lastname@example.org
The driver will not be dispatched until proof of payment has been received by us.
Once the driver has received your order they will NOT be allowed to return any products, therefore by using our service, you agree as follows:
Our drivers follow a strict COVID-19 Hygiene Protocol and we suggest that you follow the recommended guidelines available online.
Please keep your phone at hand whilst awaiting your order as our XGrocer agents, shoppers & drivers may need to contact you!
Visit Orders from the profile menu of the site or app to see your order history and to place a one-touch re-order.
XGrocer reserves all of its rights in regard to this service and the customer indemnifies XGrocer, its staff and suppliers from any loss or damage that may be suffered as a result of this service.
XGrocer also reserves the right to refuse service to any customer, for any reason, without notice or justification.